Credit Hire Handler – Recoveries Department – Warrington

Looking for a motivated and results-driven Credit Hire Handler to join a busy Recoveries Department. This is an excellent opportunity for an individual with claims, credit hire, legal experience who thrives in a fast-paced environment and enjoys negotiating successful outcomes.

As a Credit Hire Handler, you will be responsible for managing a portfolio of credit hire recovery claims, liaising with third-party insurers and solicitors, investigating liability issues, and maximising recoveries while delivering excellent customer service.

Key Responsibilities

• Sending and managing new payment packs.
• Negotiating hire charges and repair costs with Third Party Insurers and solicitors.
• Handling inbound calls from Third Party regarding ongoing hire claims and payment packs.
• Settling recovery/storage charges, credit repair costs, and uninsured losses.
• Reviewing and investigating liability disputes, including obtaining witness statements, accident report forms (ARFs), CCTV footage, and other supporting evidence.
• Managing incoming emails and post within team mailboxes, ensuring all actions are completed promptly.
• Chasing outstanding VAT payments from clients.
• Dealing with fines, penalties, and damage relating to hire vehicles.
• Maintaining accurate claim records and updating internal systems.
• Working towards and achieving individual and team monthly targets.

The Ideal candidate will have:

• Previous experience within credit hire, motor claims, recoveries, or a similar claims-handling environment.
• Strong negotiation and communication skills.
• Excellent attention to detail and organisational abilities.
• The ability to investigate and assess liability effectively.
• Confidence dealing with solicitors, clients, and third parties.
• A proactive approach to problem-solving and claim resolution.
• The ability to prioritise workload and work effectively under pressure.
• Good IT skills and experience using claims management systems.

Monday – Friday full-time office based

Salary £26,000 plus monthly bonus

If you have worked in credit hire, motor industry or deal with any vehicle hire, then we would love to hear from you.

INDF