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Customer Account Manager

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Customer Account Order Processor in the automotive industry with a strong focus on providing exceptional levels of customer service to the trade.  As part of a team of 8 Account Managers you will hold relationships with your customers so that you understand their needs and when they are busy, a huge part of this position is a customer relationship and processing the orders including delivery dates for your key accounts.

You will be responsible for taking day-to-day sales enquiries and orders on the phone of your customer’s specific needs, to provide the best service to the customers starting at the point of order.

Duties and Responsibilities:

  • Taking inbound calls to process customer orders.
  • Making a small number of outbound calls to follow up on customer queries promptly.
  • Process sales order onto the order system.
  • Manage existing key accounts effectively, involving outbound calls daily.
  • Cross-selling and upselling on incoming calls.

The successful candidate must be a highly driven individual looking to always achieve targets set, earn commissions, and provide the best level of service for your customer base.

Your key skills

  • The ability to build rapport with customers over the phone.
  • Excellent telephone communication skills.
  • Good IT skills
  • Previous account management experience.

*Working hours would between 8:00 – 18:00 on a shift basis but normally 080 – 1730

Every other Sat 9-1 pm 

Free Parking + bonus up to 8k per annum.

26 October 2022
Sales & Account Management
Sales Administrator
Merseyside, Haydock