Personal Customer Care Advisor - Farnham
Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.
This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role.
As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.
Responsibilities:
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Manage workload to ensure all patients are contacted as per your diary schedule
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Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
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Handle IB telephony queries
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Data entry (which may include first order for the patient)
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Meet individual daily targets as set by the business
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Flexible to change in order to meet business needs
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Work within regulatory and GDPR requirements
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Additional duties may be assigned or existing duties may alter
Skills and Experience:
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Must pass a DBS check and be able to travel to Liverpool for 2 weeks' training
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Must have at least 2 years call centre experience
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Excellent communication skills and great attention to detail
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Caring nature and relationship-building skills
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Resilient and flexible in a demanding and fast fast-paced environment
Monday to Friday, 09:00 - 17:30, the role is based in Farnham. £11.44 per hour.
If you are interested in this role and feel you meet the above criteria, submit your CV today.