Customer Care Advisor role in a successful Medical Devices company.
This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.
This is a temp to perm position, with full training provided in Liverpool for 2 weeks.
As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.
Responsibilities:
- Manage workload to ensure all patients are contacted as per your diary schedule
- Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
- Handle IB telephony queries
- Data entry (which may include first order for the patient)
- Meet individual daily targets as set by the business
- Flexible to change in order to meet business needs
- Work within regulatory and GDPR requirements
- Additional duties may be assigned or existing duties may alter
Skills and Experience:
- Must pass a DBS check and be able to travel to Liverpool for 2 weeks' training
- Must have previous call centre experience
- Excellent communication skills and great attention to detail
- Caring nature and relationship-building skills
- Resilient and flexible in a demanding and fast-paced environment
Monday to Friday, 09:00 - 17:30, the role is based in Leicester.
£11.44 per hour
If you are interested in this role and feel you meet the above criteria, submit your CV today.