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Customer Care Advisor - Southampton

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Customer Care Advisor - Southampton

 

Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business. 

This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role. 

As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.

 

Responsibilities:

  • Manage workload to ensure all patients are contacted as per your diary schedule

  • Ensure that all calls are completed to the highest possible standard in line with our quality monitoring

  • Handle IB telephony queries

  • Data entry (which may include first order for the patient)

  • Meet individual daily targets as set by the business

  • Flexible to change in order to meet business needs

  • Work within regulatory and GDPR requirements

  • Additional duties may be assigned or existing duties may alter

 

Skills and Experience:

  • Must pass a DBS check and be able to travel to Liverpool for 2 weeks' training

  • Must have at least 2 years call centre experience

  • Excellent communication skills and great attention to detail

  • Caring nature and relationship-building skills

  • Resilient and flexible in a demanding and fast fast-paced environment              

 

Monday to Friday, 09:00 - 17:30, the role is based in Southampton. £11.44 per hour.

If you are interested in this role and feel you meet the above criteria, submit your CV today.

Contract
17 May 2024
Call & Contact Centre
Customer Service Advisor
South East England
£11.44 per hour