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Customer Care Advisor - Southampton

Customer Care Advisor role in a successful Medical Devices company.

This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.

This is a temp to perm position, with full training provided in Liverpool for 2 weeks.

As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.

Responsibilities:

  • Manage workload to ensure all patients are contacted as per your diary schedule
  • Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
  • Handle IB telephony queries
  • Data entry (which may include first order for the patient)
  • Meet individual daily targets as set by the business
  • Flexible to change in order to meet business needs
  • Work within regulatory and GDPR requirements
  • Additional duties may be assigned or existing duties may alter

Skills and Experience:

  • Must pass a DBS check and be able to travel to Liverpool for 2 weeks' training
  • Must have previous call centre experience
  • Excellent communication skills and great attention to detail
  • Caring nature and relationship-building skills
  • Resilient and flexible in a demanding and fast-paced environment

Monday to Friday, 09:00 - 17:30.

£11.44 per hour

If you are interested in this role and feel you meet the above criteria, submit your CV today.

 

Contract
12 July 2024
Call & Contact Centre
Customer Service Advisor
South East England
£22,308.00 per annum