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Customer Care Operative

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The role of a Customer Care Operative will carry out and fix any defect repairs for new build homes around the North West. Working as part of a fantastic team, you will liaise closely with the customer care department to schedule jobs that come in. Experience working in the construction industry is essential and you will have done a multi-skilled position before. Must have NHBC knowledge. Experience in working in different trades such as painting, plastering, and Joinery is essential. This role is a site-based position and a van will be provided. A full clean license is required Mon - Thursday 8-4.30 pm Friday 8-3.30 pm


  • The operative will investigate and complete the rectification of (in-house) defects, ensuring all work is carried out safely, on time, within budget, and in accordance with design standards, specifications, and company procedures 
  • Work with members of the Customer Care Team, whilst liaising closely with the Maintenance Manager 
  • Investigate and complete the rectification of work needed to conclude NHBC/LABC claims
  • Maintain/complete accurate and concise records of repairs on Clixifix.
  • To assist on various sites where applicable
  • Carry out inspections where required and record program of work with the customer care coordinators.

Skills Required: 

  • Experience working as a maintenance operative in the housing industry 
  • Knowledge of NHBC
  • Working in the Construction Industry 
  • Experience in working in different trades is essential

If you have the skills required and would like to apply for the role, then please send your CV across to Prestige!


22 September 2022
North West England