Customer Service Advisor - 23k

Prestige Recruitment Group

We are currently recruiting for an experienced and enthusiastic Customer Service Advisor with sales order entry experience to join our client's team of professionals in a busy distribution business This is a permanent role offering a salary of 23k and excellent benefits. The successful candidates will take responsibility for providing their customers with an excellent level of service and a smooth ordering process

Responsibilities:

• Being the first point of contact on the phone with customers, handling and directing all enquires
• Placing orders and advising customers on the correct product choice in accordance with their needs
• Checking product availability, accuracy of customer details, and order information
• Keeping up-to date with products in order to effectively advise customers
• Working closely with the purchasing, warehouse, and accounts teams
• Progressing to working closely with a Sales Representative as their first point of contact
• Developing more complex skills to process decorated and international orders

Skills and Experience:

• Experience in a customer service environment
• Enthusiastic to get to grips with our range of 10,000 products
• Passionate to deliver results and exceed customer expectations
• Excellent communication, both written and verbal
• Ability to multi-task in a busy and changeable environment
• PC literacy and accuracy

The role will be offered permanently, with office hours of Monday to Friday 9.00 to 17.30, and every 6th Saturday 9.30 to 15.00, with a total of 38.5 hours worked per week. In addition to 20 days holiday a year plus 8 Bank Holidays (increasing to 25 days after 2 years of service) and free parking, the company also offers a wider wallet scheme with online discounts and employee assistance.