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Customer Service Advisor

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Customer Service Advisor 

We are currently recruiting for an experienced and enthusiastic Customer Service Advisor with sales order entry experience to join our client's team of professionals in a busy distribution business This is a permanent role offering a salary of 23k and excellent benefits. The successful candidates will take responsibility for providing their customers with an excellent level of service and a smooth ordering process


  • Being the first point of contact on the phone with customers, handling and directing all enquires
  • Placing orders and advising customers on the correct product choice in accordance with their needs
  • Checking product availability, accuracy of customer details, and order information
  • Keeping up-to date with products in order to effectively advise customers
  • Working closely with the purchasing, warehouse, and accounts teams
  • Progressing to working closely with a Sales Representative as their first point of contact
  • Developing more complex skills to process decorated and international orders

Skills and Experience:

  • Experience in a customer service environment
  • Enthusiastic to get to grips with our range of 10,000 products
  • Passionate to deliver results and exceed customer expectations
  • Excellent communication, both written and verbal
  • Ability to multi-task in a busy and changeable environment
  • PC literacy and accuracy

The role will be offered permanently, with office hours of Monday to Friday 9.00 to 17.30, and every 6th Saturday 9.30 to 15.00, with a total of 38.5 hours worked per week. In addition to 20 days holiday a year plus 8 Bank Holidays (increasing to 25 days after 2 years of service) and free parking, the company also offers a wider wallet scheme with online discounts and employee assistance.

29 May 2024
Call & Contact Centre
Customer Service Advisor
Greater Manchester, Stockport