Customer Service Pensions Administrator – Liverpool

We are seeking a Customer Service Pension Administrator to join a friendly, growing pensions team. This is an excellent opportunity for someone with strong customer service skills who enjoys working with detail, supporting members, and delivering a high standard of service within a regulated environment.

As a Customer Service Pension Administrator, you will be the first point of contact for pension scheme members, providing clear, accurate, and timely information while ensuring all administration is carried out in line with regulatory requirements.

Key Responsibilities

• Responding to member enquiries via phone, email, and written correspondence
• Processing pension-related administration, including contributions, transfers, retirements, and benefit calculations
• Maintaining accurate member records and updating pension systems
• Explaining pension options and processes in a clear, customer-friendly manner
• Ensuring compliance with pensions legislation, scheme rules, and internal procedures
• Working collaboratively with colleagues to meet service level agreements (SLAs)
• Identifying and escalating complex queries where appropriate

Ideal Candidate:

• Previous experience in a customer service or administrative role (pensions experience or banking, or FCA regulated environment.
• Strong communication skills with a professional and empathetic approach
• High level of accuracy and attention to detail
• Comfortable working with systems and handling confidential information
• Well organised with the ability to manage multiple tasks and deadlines
• Willingness to learn and develop within the pensions industry

Monday – Friday 9am- 5pm

Salary £25,000-£30,000

Excellent benefits package

If you are passionate about delivering excellent customer service and are looking to build or continue a career in pensions administration, we would love to hear from you.