This UK based company who operates around the world are now in a position of growth, and so are looking to appoint a dedicated and passionate Customer Support Advisor to their team. Based in Macclesfield, you will be working for an organisation that has been voted best small company to work for by The Sunday Times 100 Best Companies. The company has grown year upon year and pride themselves on their friendly, positive working environment. The role is full time, permanent and will be working from home 2 days a week and 3 in the office.
You will have the opportunity to work towards a monthly bonus/commission plan and will be responsible for providing an efficient telephone service dealing with any questions and queries raised through email /telephone.
The company offers a fantastic place to work, amazing facilities, active organisation with charity events, fantastic benefits including the opportunity to buy and sell holidays, childcare vouchers, and many more. Opportunities to develop and progress are also available for the right candidate.
Responsibilities
- Work as part of a team providing support to a busy Customer Support department dealing with inbound/outbound calls and emails delivering an outstanding experience to our customers.
- Provide factual information about loans, credit cards, and credit reports/scores to help our customers make informed choices and find suitable lending solutions
- When dealing with calls and emails remain compliant whilst working in an FCA regulated environment
- Treat our customer fairly at all times and adhere to TCF principles and Data Protection rules and requirements
- Handle concerns or complaints professionally by providing an explanation or resolution
- Prioritise workload in order to service customer calls and emails as efficiently as possible, balancing quality and quantity
Experience required
- Excellent soft skills; active listening, questioning, and rapport building with the ability to adjust communication style to meet the needs of different audiences
- Excellent verbal and written communication skills
- Great time management, planning & organisational skills
- Previous Customer Service experience would be preferred
- Ability to explain the features and benefits and to promote our products
If you have the right experience and consider yourself to be a dedicated professional please apply for an immediate interview.