An internationally known business, based in Ellesmere Port, is looking for a Customer Support candidate to work with their Latin American clients and act as a point of contact for all queries and transporting of goods. This role is based around the Import and Export to and from Latin America, the EU and America and providing customer support. Import and Export of goods will be a large part of this position. As part of a busy and fast-paced team you will be focused on providing high-level customer support to client’s snd arranging all logistics.
The role itself:
- Respond to complex customer requesting including deliveries, enquiries and issues going the extra mile wherever possible
- Responsible for moving products globally into Latin America. Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard). Understanding of trade deals, duty and movement of goods (bulk and packed) required
- Resolve problems effectively and quickly (product or service issues)
- Complete all relevant documentation and compliance required for orders including Custom and Shipping invoices, Packing Lists, Consignment notes etc.
- Oversee shipment and invoicing to relevant ERP systems
We would love to hear from people who have previous experience within a Supply Chain role and have experience in Import and Export and all related paperwork. To be successful in this role you should be fluent in Portuguese or Spanish or have experience dealing with Latin American clients. You must also be able to display knowledge of documents such as C88form, Bills of Landing, Packing lists and Commercial Invoices along with Export knowledge.
This client goes above and beyond to invest in their staff so offer a competitive salary along with additional benefits including bonus structure, 25 days holiday (initially), 5% pension scheme and healthcare.
Due to location, you must have access to your own car as there are no ideal public transport routes. They currently work alternate weeks in the office and from home.
If you feel that this is a role you would excel at then follow the link to apply