A well-established, professional, and friendly Debt Support company based in Warrington are looking to recruit permanent Debt Advisors to join their team. Working within a vibrant team you will be responsible for assisting customers in the set-up of their desired solution, offering initial advice and ongoing support.

The role is flexible in terms to shift patterns. It is a 37.5 hour working week, which can be split over 4 days between 9-7pm with 1 day off in the week, as well as weekends off or you can have shift patterns working Monday - Friday either on an 8am-4pm, 9am-5pm or 12pm-8pm on a rota basis. You will be required to work 1 in 4 Saturdays 4 hours and can have the option to work from home. 

Based at brand new offices, this newly fitted office gives the modern working environment and a great social culture. The role offers hybrid working after probation period.

Duties:

• Processing of new applications submitted via the ODA system
• Arranging follow ups with potential customers to obtain all the required information and documentation needed to activate/apply their chosen solution.
• Completing full assessments of customers’ circumstances and financial situations and identifying suitable solutions where required.
• Providing balanced information to customers about available solutions, and advice about the most suitable option.
• Processing consumer/customer information whilst observing all data protection obligations •
• Completing administration jobs such as generating letters and processing inbound post relating to debt advice

Skills Required:

• Experience in debt management and/or personal insolvency
• Deliver exceptional standards of service to prospective customers 
• Excellent attention to detail 
• Fantastic written communication skills; as a minimum, English (language) GCSE grade C or above 
• Excellent organisational and self-management skills

Salary £24440 with bonus to be earned realistic OTE £30K plus 

25 days plus bank holidays 

Excellent benefits package included, with career and progression plan for the right candidate.

My client is hoping to recruit a Debt Advisor with previous experience, therefore a background of working in a similar role previously is necessary. Please apply with your CV if have the skills required for the role.