Facilities Customer Co-ordinator - £25,000

Working for a global leader in their Industry, the role of Facilities Customer Co-ordinator requires someone who is extremely organised and very hardworking. This is a fantastic opportunity for someone who is personable and loves meeting people whilst building relationships with customers. Not only will you be the face for the office but you will be helping with day to day facility requests, you will be the 1st person that staff will come to if they need any help or support!

The main function of the role will be to support the day-to-day functioning of the head office environment. This role will also be the key contact in overseeing consumer queries and be the first contact for all incoming calls and visitors to the office.

You will have experience in customer service (telephone and emails) and also office facilities admin experience, the client would love someone who has worked in both areas but is happy to speak to candidates who are willing to learn and take on new duties!

Fantastic salary + discretionary bonus, amazing office facilities and fantastic career progression.

Responsibilities:

• 1st point of contact for telephone calls and emails, dealing with queries and transferring calls through to departments
• Updating customer records with updates, sending information emails
• 1st point of contact for all visitors and clients coming into the office, meeting, and greeting providing refreshments
• Providing office administration support for staff, dealing with any facility issues concerning the office (lighting, fire alarms, air con. Parking, IT equipment orders)
• Ordering of stock, equipment and stationery for the office and staff
• Supporting the office with event co-ordination, managing catering arrangements and grocery deliveries
• Supporting the marketing team with any administration support
• Attending building meetings on behalf of the company updating the office with updates and building news
• Booking of meeting rooms for staff, getting catering and refreshments ready for board meetings
• Coordinate first aid and fire marshal training

Requirements:

• Previous experience within an office facility role and or customer service experience
• Personable, presentable, confident, and professional attitude
• Good IT skills
• Ability to work under pressure and calm under pressure
• Good communication skills, has the ability to build relationships with staff and clients
• Motivated and eager to learn
• Hardworking with the ability to take on multiple admin projects

This opportunity is perfect for anyone who is looking for a challenging and exciting role, every day will be different, and the company offers a fantastic place to work. Working with friendly and positive people you will be part of a global business who strive to exceed customer expectations!!