French Speaking Research & Client Support Executive – Alderley Edge

Seeking a highly organised and proactive French Speaking Research & Client Support Executive to join our growing team. This is an excellent opportunity for someone with experience in research, information gathering, event coordination, conference management, hotel bookings, travel arrangements, or customer engagement.

The successful candidate will be fluent in both written and spoken French and enjoy building relationships, gathering information, and supporting business development activities.

Key Responsibilities

• Conduct detailed research and gather information from a variety of sources, including hotels, venues, suppliers, and industry contacts.
• Liaise confidently with French-speaking contacts via telephone, email, and video calls.
• Maintain and update databases with accurate information and research findings.
• Follow up on leads generated by clients and Account Managers.
• Manage and nurture an existing pool of customers and contacts.
• Chase outstanding information, responses, and opportunities to support business objectives.
• Build strong relationships with clients and prospects to maximise engagement.
• Assist with event, conference, accommodation, and travel-related research when required.
• Prepare reports and provide research findings to internal teams.

The Ideal Candidate:

• Fluent French language skills – both written and verbal are essential.
• Previous experience within a conference organiser, events company, hotel reservations, travel bookings, market research, customer service, or similar environment.
• Strong telephone manner and confidence communicating with stakeholders at all levels.
• Excellent research and investigative skills with strong attention to detail.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficient in Microsoft Office and CRM/database systems.
• Self-motivated, organised, and capable of working independently.

Desirable

• Experience generating or following up on sales leads.
• Background in client services, account support, events, hospitality, or business development.
• Experience working within an international or multilingual environment.

Monday – Friday 8.30-5pm – Office Based

Salary £27,000-£30,000

Excellent benefits

If you are fluent in French, enjoy research and relationship-building, and have experience gathering information within conferences, events, hospitality, or similar sectors, we would love to hear from you.

INDF