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Help Desk Consultant

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Excellent opportunity to join a global company based in Warrington.  You will be joining a busy helpdesk team providing software support to clients.

Duties to include:

  • Take and respond to calls from customers
  • Promptly and accurately log each call
  • Advise customers on fault rectification
  • Respond to client needs and requirements
  • Help in the compilation of helpdesk-related management information when required
  • Periodically review the functions and report on improvements
  • Provide assistance to all employees as needed
  • Assist in the process of tender responses
  • Support in the training and development of new Customer Service staff

This role will appeal to candidates who have payroll experience, you may have worked in a payroll environment or have experience providing payroll support to clients. You must also have a good understanding of MS Office and good IT skills.

Hours are Monday - Friday 9.00 am-5.30 pm

The role offers hybrid working – 3 days a week from home and 2 days in the office.

Salary up to £25,000 DOE

Permanent
24 November 2022
Office Services
Customer Service Administrator
Cheshire, Warrington