Excellent opportunity to join a global company based in Warrington.  You will be joining a busy helpdesk team providing software support to clients. Ideally looking for someone who has done payroll support before or who has experience in payroll, as this will be beneficial to the role and you will understand helpdesk requirements for the job. 

Duties to include:

• Take and respond to calls from customers
• Promptly and accurately log each call
• Advise customers on fault rectification
• Respond to client needs and requirements
• Help in the compilation of helpdesk-related management information when required
• Periodically review the functions and report on improvements
• Provide assistance to all employees as needed
• Assist in the process of tender responses
• Support in the training and development of new Customer Service staff

This role will appeal to candidates who have payroll experience, you may have worked in a payroll environment or have experience providing payroll support to clients. You must also have a good understanding of MS Office and good IT skills.

Hours are Monday - Friday 9.00 am-5.30 pm

The role offers hybrid working – 3 days a week from home and 2 days in the office.

Salary up to £25,000 DOE