Helpdesk Advisor – Runcorn £26,000-£28,000

Helpdesk Advisor, you will be responsible for coordinating service delivery between customers and engineers, ensuring all works are scheduled effectively and completed within agreed service levels. Looking for a confident communicator with strong organisational skills and a customer-focused approach.

Duties:

· Arranging and managing appointments for customers and engineers

· Allocating work to appropriately skilled engineers to maximise first-time fix rates

· Scheduling works to ensure engineers are productive, efficiently utilised, and chargeable

· Coordinating both reactive and planned maintenance works in line with SLAs

· Handling inbound calls from customers and engineers, providing prompt and professional support

· Making outbound calls to confirm appointments, provide updates, and coordinate same-day visits

· Managing emails and queries through a ticketing system, ensuring timely resolution

· Diagnosing faults by asking the right questions and logging accurate job details

· Keeping all job notes and technical information up to date

· Processing engineer job cards and maintaining accurate records

· Providing regular updates to customers on outstanding works

· Logging compliments, complaints, and escalations, ensuring appropriate follow-up

The Ideal Candidate:

· Office-based customer service

· Scheduling or planning workloads

· Coordination or helpdesk operations

· Administration

· Facilities Management or a similar environment

· Highly organised with excellent attention to detail

· Comfortable working in a fast-paced environment

· A strong problem solver with the ability to prioritise tasks

· Confident handling both inbound and outbound calls

Monday – Friday

Shifts between 7am – 6pm Rota Basis – Core hours 8.30-5.30pm

1-8 Saturdays

Excellent benefits package.

Immediate start!!

INDFRAN