Internal Sales Executive (B2B) – West Sussex

Looking for a motivated and customer-focused Internal Sales Executive to join a growing team. This is an excellent opportunity for an experienced B2B sales professional who enjoys building customer relationships, identifying opportunities, and delivering outstanding service.

Working closely with customers, Area Sales Managers, and internal departments, you will play a key role in generating sales growth, managing enquiries, and ensuring customers receive a reliable and professional service.

Key Responsibilities:

• Following up previous quotations, enquiries, and sales opportunities.
• Supporting Area Sales Managers with pricing, quotations, and customer follow-up activities.
• Building and maintaining strong, long-term customer relationships.
• Handling customer service enquiries and resolving issues in a professional and timely manner.
• Maintaining accurate customer, quotation, and sales records within the CRM system.
• Liaising with purchasing, accounts, and warehouse teams to ensure excellent customer service and on-time delivery.
• Handling inbound sales enquiries by telephone and email.
• Understanding customer requirements and recommending suitable products and solutions.
• Preparing quotations and proactively following them through to order completion.
• Identifying upselling opportunities and recommending complementary products.
• Proactively contacting existing tool and machinery customers to generate repeat consumable sales.

The Ideal Candidate:

• A minimum of two years' proven experience in internal sales, account management, or a similar B2B sales position.
• Excellent telephone communication skills and confidence engaging with customers.
• A strong customer-service mindset combined with commercial awareness and sales drive.
• The ability to proactively follow up on opportunities and confidently ask for the order.
• Experience preparing, managing, and converting quotations.
• Strong organisational skills with the ability to manage multiple enquiries and priorities simultaneously.
• A proactive approach and a willingness to take ownership of customer requirements from enquiry through to completion.
• The ability to work effectively within a small, collaborative team environment.
• Good IT skills, including experience using CRM systems, email, and Microsoft Office applications.

The ideal candidate will have experience within the manufacturing, engineering, abrasives, industrial supplies, power tools, or machinery sectors and will possess a strong understanding of the marketplace, products, and customer base. Existing industry knowledge and contacts would be highly advantageous.

Monday – Friday – Office-based 9am-5pm

Salary £35,000 OTE up to £42,000 plus benefits 

If you are a proactive sales professional with industry knowledge and a passion for building customer relationships, we would love to hear from you.

INDF