Do you want to be a member of a busy team, based near Ellesmere Port, dealing with customers across Europe working on Sales Orders and the full Import and Export process? Do you have excellent customer service skills, attention to detail and experience in Import & Export.  A second language would be advantageous for this position. 

The role itself is based around the full cycle, from order process to the logistics involved for Importing and Exporting.  The position also includes:

Liaising with carriers related to key orders (both road, air and sea freight), negotiating prices and ensuring all relevant compliance and documentation is completed.

Liaising with internal departments including Production and Transport to ensure orders are completed successfully.

Provide outstanding customer service.  The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries and issues. 

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all Customer complaints 

Import/Export: Knowledge in both import and export (EU and ROW) is essential. Diligence and attention to detail is required at all times 

Manages and processes despatches of orders to Customers using approved EMEA managed warehouse locations

Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)

Complete shipments and invoicing in the relevant ERP system within 48 hours of despatch (using sales backlog report and self-management techniques)

Experience needed:

Customer Service experience in a logistics environment is essential

Import & export including all documentation - essential

A second language is preferred

System Knowledge: Has sufficient ERP knowledge to fulfill this and any other role within the Customer Care team (including advanced trouble-shooting). Experience of AX or SAP would be a bonus.

An intermediate level of Excel, Word, PowerPoint and Outlook is also required.

This a permanent opportunity for someone wanting to continue to develop their experience within a company that works internationally. 

Public transport is not ideal however the client does offer free parking.