Patient Coordinator

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Working for an exclusive private healthcare organisation, the role of Patient Coordinator is a full-time role working Monday-Friday based within the Cheadle area.

The team is responsible for supporting each patient through their treatment journey from initial inquiry to when the treatment starts. The team provides a continuous, quality service to all patients by delivering the very best customer experience. This is a face to face role working with patients within the clinic and over the telephone.

The ideal candidate will have fantastic customer service values, experience working within an understanding/empathetic background, and truly believe in the positive management of the entire patient journey.

Key responsibilities:

  • Dealing with incoming enquiries telephone/email
  • Booking appointments and offering information, guidance and advice
  • Maintaining patient records and confidentiality
  • Providing patients with accurate up to date information on request by email
  • Maintain online diaries 
  • General office administration 
  • Liaising with the clinic nurses/team
  • Sending out paperwork in preparation for commencing treatment 

Experience required:

  • Desirable - experience within a healthcare / medical industry (not essential)
  • Good customer service experience, background of assisting with customers or patients, holding their hand throughout their journey, offering support and advice
  • Confident and calm personality, understanding and empathetic approach
  • Good administration and customer service skills within an office or face to face 
  • Self-motivated and able to prioritise 
  • Organised and able to multi-task
  • Passion for working within a healthcare medical field

This is a full-time 9am - 5pm Monday - Friday role. Excellent opportunities to progress, excellent benefits on offer. Please apply for more details. 

 

Permanent
23 September 2021
Office Services
Administrator
Greater Manchester, Cheadle
£20,000