Patient Service Manager

Working for a professional and reputable private healthcare practice located within the Cheshire area, we are looking for someone who has come from a medical healthcare background who has experience in people management, compliance and strategic planning. The role will be focused on looking after 6 Advisors, overseeing the day to day delivery of all services, and ensuring the highest standards of care.

The role is based within the Cheadle area, based in the practice/office 5 days a week with flexible working hours, free parking and excellent benefits and facilities.

Responsibilities:

• Day to day management of the team, maintain rota's, provide coaching and mentoring, manage holidays and sickness, 1-1 meetings and performance reviews
• Oversee the administration systems, and contribute to quality controls and compliance procedures
• Develop and implement policies and procedures that enhance patient satisfaction and operational efficiency.
• Address patient inquiries, concerns, and complaints promptly and effectively.
• Work closely with the Head of Operations, leading recruitment and retention for the team
• Organise and attend regular team meetings, distributing action points
• Stay up to date with current operating procedures and clinical service agreements
• Maintain accurate records of patient interactions and service outcomes.

Requirements

• Experience within a medical or healthcare background is essential
• Strong leadership abilities with a focus on team development and motivation.
• Excellent experience in coaching, supporting and training advisors
• Excellent communication skills, both verbal and written, with an ability to interact effectively with diverse populations.
• Strong problem-solving skills with a proactive approach to addressing challenges.
• Familiarity with healthcare regulations and standards is advantageous.
• Ability to work under pressure while maintaining attention to detail.
• Empathy and compassion towards patients, ensuring their needs are prioritised.

This is an exciting opportunity working for a well established organisation, career progression on offer with a very stable future. Excellent benefits and a fantastic positive working culture.

INDHAN

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance