Customer Care Advisor - Cambuslang

£11.44 per hour. Start 10 February. Two weeks training in Liverpool.

This is a temp to perm position, with full training provided in Liverpool for two weeks commencing 10 February.

As part of the Customer Care team, you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.

Responsibilities:

• Manage workload to ensure all patients are contacted as per your diary schedule
• Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
• Handle IB telephony queries
• Data entry (which may include first order for the patient)
• Meet individual daily targets as set by the business
• Flexible to change in order to meet business needs
• Work within regulatory and GDPR requirements
• Receiving deliveries in the warehouse and packing up orders ready for dispatch

Skills and Experience:

• Must have telephone based customer service experience
• Call centre experience preferred
• Must be able to start 10 February and commit to two weeks training in Liverpool – travel and accommodation paid for
• Must pass a DBS check
• Excellent communication skills and great attention to detail
• Caring nature and relationship-building skills
• Resilient and flexible in a demanding and fast-paced environment

Hours Monday to Friday, 09:00 - 17:30. Plus an excellent benefits package.

If you are interested in this role and feel you meet the above criteria, submit your CV today.