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Personal Customer Care Advisor - Farnham

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Personal Customer Care Advisor - Farnham
 
Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business. 
 
This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role. 
 
As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.
 
Responsibilities:
  • Manage workload to ensure all patients are contacted as per your diary schedule
  • Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
  • Handle IB telephony queries
  • Data entry (which may include first order for the patient)
  • Meet individual daily targets as set by the business
  • Flexible to change in order to meet business needs
  • Work within regulatory and GDPR requirements
  • Additional duties may be assigned or existing duties may alter
 
Skills and Experience:
  • Must pass a DBS check and be able to travel to Liverpool for 2 weeks' training
  • Must have at least 2 years call centre experience
  • Excellent communication skills and great attention to detail
  • Caring nature and relationship-building skills
  • Resilient and flexible in a demanding and fast fast-paced environment              
 
Monday to Friday, 09:00 - 17:30, the role is based in Farnham. £11.44 per hour.
 
 
If you are interested in this role and feel you meet the above criteria, submit your CV today.
Contract
10 April 2024
Call & Contact Centre
Customer Service Advisor
South East England
£11.44 per hour