Working with a highly successful and independent company who provide a niche product. Looking for an experienced QA Monitor to support the Risk and Compliance team on a permanent basis.  

Duties below:

• Assessing calls undertaken within the business as per the Quality Assurance Framework  
• Implementing process improvements
• Providing feedback on shortfalls which have been identified within the call assessments  
• Completion of appropriate levels of monitoring regularly and ensuring all documentation and MI is recorded
• Carrying out all administrative duties including scanning, printing and photocopying

The successful person will have:

• Ability to monitor and assess telephone calls
• Ability to listen empathetically
• Contribute positively to the team
• Organise and prioritise workload unsupervised
• Strong awareness of data protection
• Strong attention to detail

Working Hours

Monday - Friday 8:45am - 5:30pm