Do you want to be a member of a busy team, based near Ellesmere Port, dealing with customers across Europe working on the full Import and Export process?
The role itself is based around the full cycle and the logistics involved for Importing and Exporting.
Candidates should have worked in a similar manufacturing background and be used to dealing with customers/hauliers/warehouses and other European warehousing and logistic businesses. A huge part is also communication when there are problems you will communicate to people on plants etc. Someone who has the knowledge and can understand the documentation side of things is preferred.
The position also includes:
Liaising with carriers related to key orders (both road, air and sea freight), negotiating prices and ensuring all relevant compliance and documentation is completed.
Liaising with internal departments including Production and Transport to ensure orders are completed successfully.
Provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries and issues.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all Customer complaints
Import/Export: Knowledge in both import and export (EU and ROW) is desirable. Diligence and attention to detail is required at all times
Manages and processes despatches of orders to Customers using approved EMEA managed warehouse locations
Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
Complete shipments and invoicing in the relevant ERP system within 48 hours of despatch (using sales backlog report and self-management techniques)
Experience needed:
Customer Service experience preferably within a logistics environment
Import & export including all documentation - desirable
A second language is advantageous
System Knowledge: Has sufficient ERP knowledge to fulfill this and any other role within the Customer Care team (including advanced trouble-shooting). Experience of AX or SAP would be a bonus.
An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
This a permanent opportunity for someone wanting to continue to develop their experience within a company that works internationally.
Public transport is not ideal however the client does offer free parking.