Sales Administrator / Sales Order Processor

Looking for an organised, proactive and customer-focused Sales Administrator / Sales Order Processor to join a busy team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering outstanding support to both customers and colleagues.

Working closely with the external sales team, you will play a key role in ensuring customer enquiries, quotations and orders are processed efficiently and accurately from initial enquiry through to delivery.

Key Responsibilities

• Prepare and issue quotations, order acknowledgements and proforma invoices in response to customer enquiries.
• Process customer orders accurately and prepare all associated documentation.
• Liaise with Production Control and other internal departments to monitor order progress and ensure timely completion.
• Coordinate requested dispatch and shipping dates, keeping customers informed of order status and delivery schedules.
• Respond to customer delivery performance reports and produce internal reports as required.
• Assist with maintaining pricing agreements and contract documentation.
• Coordinate the stock, storage and distribution of marketing materials.
• Maintain accurate filing systems and electronic records to ensure documentation is organised and easily accessible.
• Work in accordance with company procedures and support compliance with the Quality Management System in line with ISO 9001:2015 standards.

The ideal candidate will:

• Have previous experience in a sales administration, customer service or order processing role.
• Possess excellent organisational skills and strong attention to detail.
• Be confident communicating with customers and colleagues at all levels.
• Have strong IT skills, including Microsoft Office applications.
• Be able to manage multiple priorities and work effectively to deadlines.
• Demonstrate a professional, positive and team-oriented approach.
• Experience working within a manufacturing or engineering environment would be advantageous, although not essential.

Monday – Friday

Salary £30,000

If you are a motivated individual with excellent administration skills and a passion for delivering exceptional customer service, we would love to hear from you.

INDF