An exciting opportunity for a Sales and Customer Service Executive has arisen to join a large manufacturing company in Stockport. Fantastic opportunity if you are experienced in Sales/Customer service support. This position comes with a fantastic benefits package with a starting salary of £22.5k and free parking on site.
Duties Include:
- Provide Inbound Customer Support Services to customers by phone, email, and website chat across our disparate customer channels
- Services include managing new sales orders, complaints, replacements, returns, refunds, order tracking, adverse effects, shipping, payment checks, warranties, and troubleshooting.
- Delivering and achieving the agreed SLAs; through providing outstanding customer services and sales support to all customer groups.
- Ability to quickly learn and apply technology (Shopify/VMA - Age verification/Ticketing systems/Chat/Payments system/Delivery platforms).
- Monthly customer services reporting and auditing of all contact points (calls, emails, online chat) to measure against agreed SLAs
Skills Required:
- Positive mindset and can-do attitude
- Earns the trust of our customers and colleagues, with an ability to build strong relationships
- Resilience and ability to push on from setbacks or barriers
- Team player willing to take on any task
- Relishes ownership
- Works with speed and efficiency
Salary £22.5k
Monday - Friday 9-5 pm
20 days holiday plus banks