The Technical Support Co-ordinator will provide a key service with the customer, supporting all aspects of the equipment servicing processes. You will be based within the office but will; be able to work from home 2 days a week once training has been completed.

The role will be based within a busy team-based environment in conjunction with Service Engineering Team and report to the Service Support Manager The successful candidate will demonstrate excellent external and internal customer focus throughout.

Ideally, candidates will have come from a technical support background, dealing with the booking of repair jobs, maintenance schedules, liaising with engineers and providing quotations to customers.

Responsibilities:

• Meet and exceed customer expectations (both current and new customers), as the first internal point of contact for the customer.
• Manage and respond to customer calls/queries in a professional manner.
• Plan and coordinate the scheduling of service jobs, including breakdowns, maintenance visits and provision of loan devices with Customers and the Engineering team.
• Liaise with Service Team on booking-in of items, repair schedule, service order management and invoicing.
• Communicate progress/status of service jobs to customers
• Coordinate repairs with manufacturers as required, approving, and issuing purchase orders.
• Provide Quotations to customers in a timely manner and to a professional standard.
• Service Order Processing and Purchase Order processing (spare parts)
• Support the Sales Tender Process by providing service inputs to Tender Response
• Participation in process improvement projects and other duties that may be assigned from time to time

Key skills and experience

• Minimum 2 years experience working within a service support, technical support role where you have had to work with engineers to maintain repair jobs.
• Excellent communication skill, professional written and verbal skills
• Actively contribute to the development of a positive team environment, demonstrating a flexible approach.
• Ensures that work is executed accurately and completely, paying close attention to the detail.
• Good analytical skills to help drive process improvements.
• Demonstrates excellent organisational skills with the ability to prioritise in a busy environment with competing demands.
• Good administrative and IT/computing skills with experience in using Microsoft Office suite (Outlook,Word and Excel are essential), also familiarity with SAP, Microsoft Dynamics or Navision would be an advantage.
• Demonstrates energy, real initiative and ability to work independently.

The role offers a fantastic place of work, great benefits, great opportunities and a positive team environment. Please send your CV for an immediate screening.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location: In person