3rd Line Support Advisor

Date Posted
Mar, 15 2019
Category
Job Type
Salary
£14.98 - £15.50 per hour

My client, based in Stockport are looking for an experienced 3rd Line Support Advisor for an initial 2 month assignment. This is a fantastic opportunity to be the “go to” person for the organisation

Duties and Responsibilities:

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Resolve troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Provide support, including procedural documentation and relevant reports
  • Set up new users’ accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment.
  • Rapidly establish a good working relationship with customers and other professionals, such as software developer

The successful candidate will have:

  • Demonstrable detailed knowledge of server farm management
  • Displays a sound understanding of VOIP technologies
  • Good knowledge of networking topologies and protocols such as TCP/IP, DNS, DHCP
  • Knowledge of software security solutions such as Mcafee total defence etc
  • Able to work under pressure and meet deadlines

Desirable:

  • Working knowledge of administration of a Citrix environment
  • Knowledge of Mitel telephony system

This is an immediate start position so please send your CV for immediate consideration

PLEASE NOTE: Unfortunately due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advertisement. If you have not heard from us within 48 hours, then you may presume that your application has been unsuccessful.

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